We're sorry to hear that! Our entire fulfillment process is carried out through professional national shipping service providers and their logistics services. When receiving your delivery, please make sure to refuse it if you notice any signs of damage, dents, leaks, etc. Capture images and record the unpacking process for future reference. If you discover an issue after receiving the product, please contact the e-commerce platform where you made your purchase for compensation. If you bought the product directly from the Southwall website, contact us with images and videos of the issue for a replacement.

Please carefully read the instructions on the product label. Our products are safe for use when used in accordance with the recommendations and instructions on the packaging and product documentation. If you still need assistance, we are more than happy to help. Just send us an email.

Although our products are safe for most surfaces of your car, it's wise to be sure before you start using a product. Visit the individual product pages for usage guidelines.

To purchase Super One products for your business, please call +84 937 32 68 66.

Southwall offers a range of products to meet the diverse needs of discerning consumers. Whether you're an enthusiast looking to care for your own car or a professionally trained specialist, Southwall has a range of car care products and accessories to meet your needs. To help you select the best product, please call our Customer Service Department at +84 937 32 68 66 any day of the week or use the Product Selection Support, Guidance, and information on the Blog on this website.

To get information about your order, please send us an email at the support address below. We will check and provide you with information about the status of your order.

To change or cancel an order, please send us an email at the support address below. Provide detailed information about your order and your request for changes or cancellation. We will try to assist you in this process.

To learn about the product return policy, please check our website or contact us at the support address below. We will provide you with detailed information about the product return process.

To contact the customer support department, please send us an email at the support address below. We will try to respond to you as quickly as possible and provide answers to your questions. Support email address: info@southwall.vn Please note that the information in the FAQ is for reference and may change over time. For specific and more detailed information, please contact the product supplier or support department.

The minimum shelf life of Super One protective products is three years from the date of manufacture. The products can last longer than their shelf life.

The best protection comes from using a protectant whenever you clean or wash your car. Super One Interior Restoration, Maintenance & Protection Solution for Plastics, Rubber, and Synthetic Leather, as well as Super One Plastic & Accessory Restoration and Maintenance Cream, can help protect interior plastic, vinyl, and rubber surfaces from harmful UV radiation.

To avoid overspray of car care products onto your glass, spray the product directly onto a cloth (microfiber is ideal) and wipe. You can also use Super One Multi-Use Car Cleaning Wet Wipes to care for interior surfaces without affecting the surrounding areas.

Super One Interior Care and Super One Total Leather Care Cream are perfect for use on your suede interior. These leather care products have been specially developed to care for and protect your suede possessions, whether in your car or at home, keeping your suede looking new. However, these products are not designed for use on nubuck, nubuck leather, or fabric. They are also not designed to be used on bench seats or bicycle saddles due to their slip-resistant nature. If you have any doubts about a specific surface, it's always a wise choice to test a less visible area first.

Super One Interior Cleaning and Maintenance Solution is not designed for use on paint. While the product will not harm your car's paint, it may make the paint surface look dull or streaky. For the best results on paint, try Super One Exterior Cleaning & Non-Water-based Coating Solution, fast-polishing agents...

Super One Automotive Plastic, Rubber & Synthetic Leather Restoration and Maintenance Solution is ideal for suede and can help prevent color changes and fading on these surfaces. However, these products are not recommended for canvas or other fabric surfaces. For these surfaces, try Super One Multi-Purpose Cleaning and Maintenance Solution or Super One Stain and Interior Cleaning Solution to easily clean the fabric surfaces in your car.

Super One Plastic & Accessory Restoration and Maintenance Cream is a pioneering brand on the market, providing protection for car surfaces like vinyl, rubber, and plastic. Regular use of Super One Plastic & Accessory Restoration and Maintenance Cream not only protects against UV exposure, fading, and color changes but also provides excellent shine. This product can be used on both interior and exterior surfaces.

Super One Automotive Plastic, Rubber & Synthetic Leather Restoration and Maintenance Solutions are ideal for protecting, shining, and cleaning your car's or tire surfaces. Simply spray on the surface, allow it to soak in, and wipe off to get a good shine and long-lasting protection. However, these products should not be used on bicycle tires because of their slip-resistant nature.

Yes, Super One Plastic Maintenance and Restoration Cream are specially designed to protect, clean, and brighten rubber surfaces. Regular use of Super One Maintenance and Restoration Cream is an easy way to help protect rubber surfaces from cracking, UV exposure, fading, or color changes.

Super One Multi-Use Car Cleaning Wet Wipes are specially designed to protect, clean, and brighten interior car surfaces such as vinyl, rubber, and plastic. Regular use of Super One Multi-Use Car Cleaning Wet Wipes helps keep your car's interior looking new and protects against the harmful effects of UV rays and color changes.

While Super One Interior Cleaning and Maintenance Solution are commonly used for automotive surfaces, you can use these products on some indoor surfaces, including vinyl, rubber, and hard plastic surfaces. Please try it first on an inconspicuous area and make sure you avoid using it on slippery surfaces.

Super One Car Glass Cleaner has been developed with a special formula to be used on most glass surfaces, including tinted, colored, frosted, and mirrored glass available in the market.

Super One Interior Stain and Dirt Remover is not recommended for use on leather. For leather care, you can try Super One Interior Leather Care Solution, Super One Comprehensive Interior Leather Care Cream, or Super One Car Leather Care Wipes.

Yes, you can. Super One Multi-Purpose Cleaning and Maintenance Solution is an ideal product for various car cleaning needs, including soft synthetic leather. When used regularly, this product can help keep your car clean and looking fresh.

While these products can be used on various indoor surfaces, they have been developed and tested for automotive use. Be sure to test in an inconspicuous area if using them indoors.

While our products are generally safe for most car surfaces, it'sa smart practice to test them before use. Check the individual product pages or labels for specific usage instructions.

Super One Wipes combine the effectiveness of the products you're familiar with in a more convenient format. They contain advanced cleaning and protection agents similar to what you find in the full Super One product line, so they work just as well as other Super One products.

Super One Car Interior Leather Care Wipes are suitable for use on most leather surfaces, including treated interior leather, leather shoes, and of course, car seats. The product is specially formulated to care for your leather items, whether in your car or at home. However, these products are not designed for use on suede, nubuck leather, or fabric. Due to their slipperiness, they should not be used on bicycle seats. If you have any doubts about a specific surface, it's always a smart choice to test in an inconspicuous area first.

Super One Car Glass Cleaning Wipes have been developed with a special formula for use on tinted windows, colored windows, and other common types of glass in the market.

Super One Car Interior Cleaning and Care Wipes are designed for use on dashboards, synthetic leather, and fabric. They provide a convenient one-step solution for cleaning the interior surfaces of your car. However, they are not recommended for use on paint or glass.

Super One Car Interior Stain and Dirt Remover Wipes have been developed and tested specifically for automotive surfaces. They are not recommended for use on any paint or glass surfaces. If used on indoor surfaces like plastic or synthetic leather, be sure to test them in an inconspicuous area first.

Super One Car Cleaning and Maintenance Wipes are a perfect solution for a one-step clean for your car's tires. In addition to using Super One Car Cleaning and Maintenance Wipes, you can also try Super One Car Exterior Cleaning and Polishing Wipes to clean, brighten, and protect your tires effectively.

Super One Car Cleaning Wipes are guaranteed to remain moist and perform best within one year from the manufacturing date.

Super One Car Cleaning Wipes provide excellent solutions for quickly and safely cleaning and protecting your car's dashboard. The product not only shields your dashboard from the impact of UV rays but also helps prevent color changes and fading over time. Furthermore, Super One Car Interior Stain and Dirt Remover Wipes, with their special formula, effectively clean tough dirt without drying, harming, or fading the surface.

No. Super One Car Wash Soaps have been thoroughly tested and are determined to be safe for all car paint finishes, including clear coat. This product will provide excellent shine without stripping your car's wax.

Super One Car Wash Soap is safe for all car paint types, including clear coat. Simply rinse the car with water, dilute the product with water for washing, then dry for a shiny, spot-free finish.

We recommend using Super One Car Wash Soap by diluting it in a bucket with water (use 10ml per liter of water). After diluting the product, we suggest using a sea sponge, microfiber towel, or gloves to wash your car. If you prefer to use a pressure washer or foam cannon, Super One Car Wash Soap products are suitable for optimal use. However, we recommend following the equipment manufacturer's instructions as we cannot provide specific usage guidelines for these tools. The recommended dilution ratio with water varies from 1/100 to 1/50 depending on your needs.

Super One Car Wash Soap is ideal for various plastic and synthetic materials. For stubborn stains on convertible tops, try Super One All-Purpose Cleaner or Super One Multi-Purpose Cleaning Wipes to quickly and easily clean fabric surfaces on your car. You can also use Super One Plastic, Rubber, and Synthetic Leather Care products to clean, protect, and restore vinyl surfaces.

For the best results, it is not recommended to use Super One Car Wash Soap in direct sunlight or if the car's surface is hot. This product is best used on a cool car, preferably in the shade.

Super One Car Wash Soap is optimized for quick and easy cleaning of your car. This product contains a surface-safe cleaner for plastic and glass. If you use the product on indoor surfaces, including outdoor plastic or synthetic furniture, make sure to test it in an inconspicuous area first.

Similar to other products in the Car Care line, the shelf life of Super One Car Wash Soap products is three years from the date of manufacture. Actual usage can extend beyond the recommended shelf life.

Super One Protectant is not designed for use on paint. While the product won't harm your car's paint, it may leave a hazy or streaky appearance on the paint surface. For the best results on paint, consider using Super One Car Wax.

Super One Plastic, Rubber, and Synthetic Leather Care is ideal for various plastic and synthetic materials and can help prevent color fading and surface dulling. However, it is not recommended for use on fabric or other types of upholstery. For those surfaces, try Super One All-Purpose Cleaner or Super One Multi-Purpose Cleaning Wipes to quickly and easily clean fabric surfaces on your car.

Yes. Super One Plastic & Trim Restorer is specially formulated to protect, clean, and restore rubber surfaces. Regular use of Super One Plastic & Trim Restorer is an easy way to protect rubber surfaces from cracking, UV damage, fading, or color change.

Super One Glass and Surface Cleaner is specifically formulated for use on tinted, colored, and most other types of automotive glass.

Super One Interior Stain Remover products are not designed for use on paint. While the product won't harm your car's paint, it may leave a cloudy or streaky appearance on the paint surface. For the best results on paint, consider using Super One Car Wash and Wax.

Super One Tire Shine is specifically formulated for use on most tire types, and it will not harm the wheel rims. To ensure this, you can easily wipe off any overspray on the wheel rim to maintain a clean appearance.

Super One Wheel Cleaner can be used on most types of wheel rims, tire sidewalls, wheel caps, and center caps. The product can also be used on wheel rims with a clear coat, but it's advisable to check with the manufacturer before using it on non-coated aluminum wheel rims. We recommend testing the product on an inconspicuous area before using it. If you notice haziness or white spots, discontinue use. Do not use on wheels with damaged coatings.

Super One Tire Shine products are ideal for protecting, shining, and cleaning your car's tires. Just spray it on the surface, allow it to soak, and then wipe it off for a superb shine and long-lasting protection. However, it's not recommended to use these products on bicycle tires or road-contacting tire surfaces due to slipperiness.

Depending on the product, after use, you can expect Super One Tire Shine products to take approximately 10 to 15 minutes to fully dry. Check the product's package label for specific drying information.

Super One Wheel and Rim Cleaner products are specially designed for use on car wheels, wheel caps, and center caps. We do not recommend using this product on other parts of the car, including the engine or brake components.

If you are looking for "the best protection," advanced synthetic polymer products like Super One Quick Polish are likely to provide the best protection for your car.

Whether you are hand polishing, using an orbital or DA polisher, minor scratches and swirl marks can be easily removed using a "paint-safe" cleaner like Super One Polish & Wax One Step. Never use traditional abrasive compounds as they can damage or dull the car's clear coat.

A clean and dry microfiber cloth is always recommended for wiping off cleaner and wax residues left on the car.

Liquid or paste waxes provide the best protection and are primarily a matter of personal preference. Spray waxes are useful when you're short on time and also work as a good "boost" wax.

The best solution to remove water spots on the car's paint and even on the glass is Super One Waterless Car Wash & Wax. To prevent water spots, always wash and dry your car in the shade and ensure the surface is cool to the touch when touched.

For light to moderate damage, the Super One One-Step Headlight Restoration Kit is your best option. To maintain long-lasting clarity, use the Super One Headlight Lens Protectant to help keep them looking new and protected from the harmful effects of UV rays.

First, determine your wheel type to use the appropriate wheel cleaner. For chrome wheels, Southwall Hot Rims Chrome Wheel Cleaner is the best option. For factory-painted wheels or wheels with clear coats, Southwall Hot Rims Wheel and Tire Cleaner is the best solution. For aluminum, anodized aluminum, or if you are unsure about your wheel type, Southwall Ultimate All-Purpose Wheel Cleaner or Southwall Hot Rims Aluminum Wheel Cleaner is the best choice.

A long-lasting "protectant" such as Southwall Ultimate Black provides the best solution. To ensure long-lasting durability, clean the surface thoroughly with a safe leather cleaner before applying Ultimate Protectant.

No, sand cannot remove swirl marks. Sanding is designed to create a smooth surface by removing contaminants on the surface before polishing and/or waxing the car.

To maximize protection against harmful environmental elements, we recommend polishing your car every two months. To enhance wax protection, always use car-specific washes like Super One Car Wash Soap. Using household products like dish soap can remove wax protection and promote oxidation.